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Observation on home repairs

October 30th, 2007 at 02:53 am

Wondering if anyone has had similar experiences...my parents recently contacted several contractors for new flooring in our kitchen. Of the ones that even bothered to call us back, we got estimates (after waiting a week or so after they came out). They decided to try Lowe's, who came out and gave an estimate promptly. They were $1500 cheaper. My parents booked the job with them. They called the next day to personally thank them for their business. I can't attest to the work yet as it hasn't been done, but my parents were so impressed with the customer service so far that they've been telling everyone about it. They have had plenty of work done over the years with private contractors, plumbers, etc. and usually have a tough time even getting someone to return a phone call (I know it's not like this everywhere, but people around here apparently have so much work that they don't have to bother trying to get more). I have seen it over and over again with bad customer service. So, for now, I'm really impressed with the chain store. I'll have to post more when the work is done.
One addition: if anyone has the good fortune of having Mennonite craftsman and builders near them (as we do in Upstate NY), they are IMO the best in terms of quick responses, quality work, and good prices. In addition, many of the builders and electricians we have had the pleasure to work with (and there were many, as they built my parents barn after it burned down many years ago) will work ALL DAY with minimal breaks to get the job done. The work ethic is completely admirable.

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