Well, since everyone else is writing about their company responses, I'll write about mine. I got a can of that new Betty Crocker chocolate frosting ("Pour and Frost", I think it's called - where you can pour it on a warm cake) from Big Lots a few months ago. I went to use it just before Halloween and it had a ring of white around the top. I really don't know what it was - it looked like mold, but I'm pretty sure it wasn't. Anyway, I didn't want to use it, although it probably would have been fine if I scraped off the top. I noticed that it was 1 day past the expiration date.
I just wrote to Betty Crocker a few days ago to ask if this was safe to use (I didn't ask for a refund or anything since it technically was past the expiration date, although I did mention that I thought it should still have been edible after only one day). I got an e-mail from them yesterday saying that they were sending me an "adjustment" and I should have it in a few days. I'm not sure what an "adjustment" is, but I hope it's coupons
Betty Crocker response
November 23rd, 2006 at 03:06 am